1. Information We Collect
When you browse our catalog, register an account, or purchase books on Book Pitara, we collect relevant information necessary to process and fulfill your orders:
- Contact Details: Your full name, delivery shipping address, PIN code, email address, and mobile phone number for courier updates.
- Order History: Titles ordered, transaction dates, and preferred payment mode.
- Technical Data: IP address, device type, browser information, and session cookies to maintain your shopping cart state.
2. How We Use Your Information
We use the collected information strictly for operational and customer service purposes:
- Process, package, dispatch, and deliver your physical book orders.
- Send transactional dispatch messages, live tracking links, and electronic invoices via SMS, Email, and WhatsApp.
- Provide responsive customer care and process replacement or return requests.
- Prevent fraudulent transactions and protect platform integrity.
3. Payment Security & Banking Data
We never store your credit/debit card numbers, CVVs, UPI PINs, or net banking passwords. All online financial transactions are processed securely through RBI-regulated, PCI-DSS certified payment gateways with mandatory 2-Factor Authentication (OTP).
4. Third-Party Disclosures (Logistics Only)
We do not sell, rent, or trade your personal contact details to third-party marketing companies. Your shipping name, address, and telephone number are shared solely with authorized courier logistics partners (e.g. Blue Dart, Delhivery, India Post) to execute doorstep delivery.
5. Cookies & Data Rights
We utilize essential cookies to retain your cart items across browsing sessions. You can disable cookies in your browser settings at any time. Under applicable data protection regulations, you have the right to request access to or deletion of your stored account data by contacting our support desk.