Frequently Asked Questions
Find quick answers to common questions about book orders, dispatch timelines, authenticity, and returns.
Shipping & Delivery
How long does delivery take across India?
Orders placed before 2:00 PM IST are dispatched on the same business day. Delivery usually takes 2 to 4 business days for metro cities and 4 to 6 business days for the rest of India.
Is Free Delivery available?
Yes! All orders of ₹499 or more qualify for Free Standard Shipping across India.
How do I track my dispatched order?
Once dispatched, you receive a real-time tracking number via SMS and WhatsApp. You can also visit our Track Order page anytime and enter your Order ID.
Authenticity & Syllabus Editions
Are the books 100% original prints?
Absolutely. We procure directly from authorized publishers and verified distributors. We guarantee 100% original, brand-new prints with official holograms.
Do your competitive exam books include the latest syllabus updates?
Yes, our catalog is updated continuously. We stock the latest editions containing recent exam pattern changes and solved question papers (PYQs).
Returns & Replacements
What is your return & replacement policy?
We provide a 7-Day Replacement Guarantee. If you receive a damaged, misprinted, or incorrect book, simply contact us via WhatsApp or email for a free replacement.
How soon is my refund processed?
Refunds are initiated within 24 business hours of item inspection. UPI refunds credit almost immediately, while cards/net banking take 3–5 business days.
Ordering & Customer Support
Can I place bulk orders for my coaching institute or school?
Yes, we offer special institutional bulk discounts for schools, libraries, and coaching institutes. Contact us via our contact form or directly on WhatsApp.
What are your customer support operating hours?
Our support desk is active Monday through Saturday, from 9:00 AM to 8:00 PM IST via phone, WhatsApp, and email.